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Support Platform

Support Platform

 

Table of contents

Products and plans supported by D-Accel

The products and plans supported by D-Accel are as below. The available features depend on the products and plans so refer to Support platform | Requirements for each features.

Product

Plan

Product

Plan

Jira Work Management Cloud

Enterprise, Premium, Standard, Free

Jira Software Cloud

Enterprise, Premium, Standard, Free

Jira Service Management Cloud

Enterprise, Premium, Standard, Free

Jira Product Discovery Cloud

Standard, Free

Confluence Cloud

Enterprise, Premium, Standard, Free

Requirements for D-Accel installation

The products, apps, admin permissions and settings required to install D-Accel app are as follows. For admin permissions on Atlassian products refer to About Org./Site/Product's admin permissions (Atlassian Cloud). For the installation process, refer to App. installation.

Product

App.

Admin. permissions

Jira Work Management Cloud

D-Accel for Jira

Org. or site admin

status:Required

status:required

status:required

Jira Software Cloud

D-Accel for Jira

Org. or site admin

status:Required

status:required

status:required

Jira Service Management Cloud

D-Accel for Jira

Org. or site admin

status:required

status:required

status:required

Jira Product Discovery Cloud

D-Accel for Jira

Org. or site admin

status:required

status:required

status:required

Confluence Cloud

D-Accel for Confluence

Org. or site admin

status:required

status:required

status:required

Requirements for each features

The products, plans, admin permissions and settings required for D-Accel’s features are as follows. Jira Work Management, Jira Software, Jira Service Management and Jira Product Discovery are listed as “Jira”. Atlassian account or admin permissions are not required to use each function.

Feature

Product

Plan

D-Accel app

Install and settings

Atlassian Guard

Feature

Product

Plan

D-Accel app

Install and settings

Atlassian Guard

Security (Jira)

Jira Cloud

Free+

D-Accel for Jira

 

 

 

Security (Confluence)

Confluence Cloud

Free+

D-Accel for Confluence

 

 

 

Audit log (Product audit log Jira)

Jira Cloud

Standard+

D-Accel for Jira

 

 

 

Audit log (Product audit log Confluence)

Confluence Cloud

Standard+

D-Accel for Confluence

 

 

 

Audit log (Org. audit log)

Jira Cloud

or

Confluence Cloud

Free+

D-Accel for Jira

or

D-Accel for Confluence

status:required

 

status:required

Product data statistic (Jira)

Jira Cloud

Free+

D-Accel for Jira

 

 

status:optionnal

(Products plan view)

Product data statistic (Confluence)

Confluence Cloud

Free+

D-Accel for Confluence

 

 

status:optionnal

(Products plan view)

IP allowlist

Jira Cloud or Confluence Cloud

Premium+

D-Accel for Jira

or

D-Accel for Confluence

 

 

status:required

User activity

Jira Cloud or Confluence Cloud

For old orgs., you can not use it only with Confluence Cloud.

Free+

D-Accel for Jira

or

D-Accel for Confluence

 

status:required

status:required

User inventory
(User's product access revocation)

Jira Cloud or Confluence Cloud

Refer to User inventory's terms of use.

Free+

D-Accel for Jira

or

D-Accel for Confluence

 

status:required

status:required

User inventory
(User’s access suspension)

Free+

D-Accel for Jira

or

D-Accel for Confluence

 

status:required

status:required

User inventory
(User’s removal)

Free+

D-Accel for Jira

or

D-Accel for Confluence

 

status:required

status:required

Requirements for each management

The products, plans and settings required for each D-Accel management. Jira Work Management, Jira Software, Jira Service Management and Jira Product Discovery are listed as “Jira”. Atlassian account or admin permissions are not required to each management.

Management

Product

Plan

Atlassian Guard

Management

Product

Plan

Atlassian Guard

Organization management

Jira Cloud or Confluence Cloud

Free+

 

 

 

User management

Jira Cloud or Confluence Cloud

Free+

 

 

 

Daccel admin mail address

D-Accel admin’s mail address is used to Login to the app as D-Accel user. There is no problem is it differs from Site admin mail address. Set the org. admin, product manager or the site admin’s email.

Organization domain authentication

You can set the org. domain authentication with Org. domain authentication.

Site admin mail address and API token

You can set the site admin email and the API token (API token creation) in the App installation of D-Accel. In the configuration of Atlassian Guard, the Settings for granting access using API token of the org. is done but when using an external user's site admin's API token, set it to allow access without blocking it.

Organization API key

The configuration of the organization API key (Admin API key creation)is done within Organization management.

User inventory terms of use

You will find below the conditions for using D-Accel user inventory. Furthermore, product access revocation depends on groups configured for product access conditions. Default Groups (including the groups in the regulations) are groups created on the Atlassian side, and IdP Managed Groups indicate groups provisioned on the Atlassian side through IdP collaboration, and are not available when IdP Managed Groups are configured. For old and new orgs. refer to How to distinguish between old and new orgs.

D-Accel user inventory operations

Operations with supported Atlassian products

Remarks

Terms of use with D-Accel

Old organization

New organization

Product access settings: with default groups

Product access settings: with IdP managed groups

Product access settings: with default groups

Product access settings: with IdP managed groups

Revoke product access for users

Remove product access for users

This is an operation for site users, whether managed or unmanaged. No impact on the Atlassian account.

status:available

status:restricted and recommended

status:not available

status:available

status:not available

 

 

Old organization

New organization

Suspend users access

Users access suspension

status:not available

 

status:available

 

Remove users

Users removal

status:not available

 

status:available

 

status:implementation not planned

Disable managed accounts

This is an operation on the Atlassian account itself that can target managed accounts. Deleting an account will delete the Atlassian account itself, including personal data, and the account will be designated as “Former User”.

-

-

-

-

status:implementation not planned

Delete managed accounts

-

-

-

-

status:restricted and recommended : Confluence Cloud alone is not available for old organizations. If you do not have Jira Cloud, consider implementing Jira Cloud with a Free plan.

 

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